Customer

Brand building, Customer centric and data driven method of communicating with the customers to maximize the impact on consumers and other end users have been our first priority in our endeavor to differentiate it from competitors.

The company ensures consistent sales performance along with diligent market research, efficient marketing strategies and drawing strength from the mutual relationship with its customers,. While a robust technological network facilitates efficient handling of order management, the sales and marketing operation complement each other by meeting all customer expectations ensuring efficient, reliable and prompt delivery of products to customers.

Market Research provides marketing intelligence that facilitates decision making in determining market development and penetration strategy to ensure the competitiveness of the company at all times. Our constant endeavor to differentiate our brand and inculcate core values has culminated in delivering a unique customer portal – an electronic gateway that facilitates two way communications between the company and its’ customers to conduct everyday business. It facilitates customer to place request for desired products online and also track the order status until it is shipped including any agreed changes in the quantity and delivery schedules.

Customer Relationship Management (CRM) in Qatar Steel works on a holistic approach. It delivers solutions and facilitates in establishing an individualized relationships with customers with an aim of improving customer satisfaction in the products and value added services that we provide